Privacy Policy

TimeLux Travel (“TimeLux,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and your rights and choices. By using timeluxtravel.com or booking services with TimeLux you consent to the practices described herein.

• Contact & Booking Data: name, email, phone, billing/shipping address, emergency contact, passport/ID details, date of birth, gender, frequent flyer numbers, travel preferences.
• Payment Data: credit/debit card details and payment confirmation (processed by third‑party payment processors; we do not store full card numbers).
• Travel Details: itineraries, supplier booking references, ticket numbers, seating and special service requests.
• Health & Special Needs Information: medical conditions, dietary needs, vaccination and COVID‑19/test records when voluntarily provided or required for travel.
• Usage & Technical Data: IP address, browser type, device identifiers, pages visited, cookies and similar tracking technologies.
• Communications: copies of correspondence, notes from phone calls, consultation records.
• Sensitive Data: where necessary to facilitate travel (e.g., health/vaccination) you may provide sensitive information. We process such data only to arrange travel or to meet legal/supplier requirements and with your consent where required.

We use personal data to:

• Make, manage and fulfill travel bookings and reservations; communicate with suppliers; issue travel documents.
• Process payments and refunds via secure third‑party processors.
• Comply with legal, security and supplier requirements (e.g., TSA Secure Flight, border control, health authorities).
• Provide customer service, respond to inquiries, and manage disputes.
• Improve our website, services and marketing (with your consent where required).
• Detect, prevent and respond to fraud, abuse and security incidents.

• Contract: to perform a contract (booking, ticketing, travel arrangements).
• Legal obligation: to comply with laws, government or security requirements.
• Legitimate interests: for fraud prevention, internal business operations, service improvements, and direct communications (balanced against your rights).
• Consent: where required (e.g., marketing emails, sensitive health data where applicable).

We share your personal data with:

• Travel suppliers and service providers (airlines, hotels, cruise lines, car rental companies, ground operators) to arrange travel.
• Payment processors, banks and fraud‑prevention providers to process payments and prevent abuse.
• Government and border/security authorities when required (e.g., Secure Flight, immigration, public health).
• Service providers who support our operations (IT providers, email and CRM platforms, analytics, legal and accounting advisors).
• Third parties in connection with a corporate transaction (sale, merger, reorganization) where buyer assumes privacy obligations.

We do not sell your personal information for money. If applicable law defines “sale” more broadly (e.g., certain interpretations under state law), we will comply with any opt‑out rights described below.

We share your personal data with:

• We use cookies and similar technologies to operate our site, remember preferences, analyze site usage, and for marketing.
• You may control cookies via your browser settings and opt‑out of certain tracking (see cookie banner or settings on our website).

Your information may be transferred to and processed in countries other than your residence (including the U.S.). We implement appropriate safeguards (contracts and security measures) to protect cross‑border transfers.

We retain personal data as long as necessary to fulfill the purposes described (e.g., complete your booking, provide customer service, meet legal obligations, or as required by suppliers), typically for the duration of the booking and thereafter for a reasonable period for accounting, legal, and dispute resolution needs.

Depending on your jurisdiction you may have rights to: access, correct, update, or delete personal data; restrict or object to processing; obtain a copy of your data; and portability of data. Residents of certain jurisdictions (e.g., EU, UK, California) have additional rights (including the right to opt out of certain sharing). To exercise rights, contact book@timeluxtravel.com. We will verify requests and respond per applicable law. We may retain certain information as required or permitted by law.

We may send promotional emails about offers and services where you have consented or where permitted under legitimate‑interest rules. You can opt out of marketing emails using the unsubscribe link or by contacting book@timeluxtravel.com.

We implement industry‑standard administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security. We will notify affected individuals and authorities in the event of a breach as required by law.

Our services are not directed to children under 16 (or higher age where required by law). We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected information from a child, contact us to request deletion.

Our website may contain links to third‑party sites. We are not responsible for their privacy practices. Review each site’s privacy policy.

We may update this Privacy Policy. Material changes will be posted on our site with an updated effective date. Continued use after changes indicates acceptance.

This policy may be updated; TimeLux Travel consults legal counsel to ensure compliance.

For questions, privacy requests, or complaints:

• Email: book@timeluxtravel.com
• Text/Phone: +1 (762) 379-9336
• Write: TimeLux Travel, 8735 Dunwoody Place, Suite 10398, Atlanta, GA 30350

• Secure Flight & Border Security: By booking, you authorize TimeLux to transmit required passenger data (name, date of birth, gender, passport information) to airlines and government authorities as necessary for travel.
• California Privacy Rights / Other State Rights: Residents may have additional rights; please contact us for details and instructions.
• EU/UK Data Subjects: If you are in the EU/UK, you may have the right to lodge a complaint with your local supervisory authority.

Last Updated: October 10, 2025 – TimeLux Travel